Customers may apply for a return or exchange within30 days after receiving product(s). Refunds will be made by the same method you used to pay.

Please note: items marked “Final Sale” cannot be returned/exchanged.

Sale and promotional items are excluded and remain subject to our regular return/exchange policy.

RETURN/EXCHANGE CONDITIONS

• All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.

• All items must be returned with their original boxes.

• All items must be returned in one package.

• Return/Exchange shipments must be made using the same service as the original delivery.

• We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US

• Customised items cannot be returned.

• The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).

• For hygiene reasons, underwear briefs, certain jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

• Naturally any faulty items can be returned.

• If the item is damaged or broken during the transportation process, please take a photo and contact us as soon as you receive the package. We accept full compensation or reissue a new package.

We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.

You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.

To start a return, you can contact us at frankstitchs@gmail.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question frankstitchs@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know refund was approved or not. If approve be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Additionally

Frank Stitch reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

•An irregular or excessive returns history indicative of “wardrobing;”
•An irregular or excessive returns history involving worn, altered, laundered, damaged,

or missing items; or,

•Potential fraudulent or criminal activity.

Similarly, Omi Cute reserves the right to limit, refuse, and/or reject returns (both in- store and online) to any customer or entity, due to similar actions as noted above.